If you find a lower advertised price with Twin Oaks Carpet or one of our competitors within 30 days of your purchase, simply provide Twin Oaks Carpet with a written estimate on the Competitor’s letterhead including product name and price along with an itemized listing of applicable warranties and/or services for comparison. In some cases, Twin Oaks Carpet may also require a product specification sheet. Upon verification of the lower price, Twin Oaks Carpet will refund 110% of the difference. No questions asked!
We realize that a flooring purchase can be a significant investment, one that affects the value and comfort of your home for years to come. Twin Oaks Carpet provides you with the peace of mind that accompanies a wise purchase of quality flooring and reliable installation. Thank you for your business!
No questions asked replacement warranty.
Many carpet styles carry a Love Your Floors Promise Replacement Warranty. If at any time after installation and during the term of your replacement warranty you wish to change your new carpet to a different style or color carpet, Twin Oaks Carpet will replace it with a different style or color carpet of equal or lesser value. No questions asked! Should you wish to replace your carpet with a carpet upgrade, you may do so by paying the difference in the price. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement and does not include replacement of cushion or reinstallation charges. Simply call us within the time frame of the warranty and indicate you wish to choose another carpet using the Love Your Floors Promise Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacements include materials only. Reinstallation labor and labor to move furniture, permanent construct (built-ins such as cabinets and bookcases), equipment or electronics is the responsibility of the customer.
No replacements will be made with respect to carpet that has been glued down, subject to abuse, vandalism, alteration or damage caused by smoke, fire, wind, lightning or any other casualty even. This warranty applies only to the original purchaser from Twin Oaks Carpet and that has been professionally installed by a Twin Oaks Carpet authorized independent contractor.
*Note some manufacturer’s customer satisfaction warranties differ. Please discuss details with a Twin Oaks Carpet Flooring Expert on your particular carpet.